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Delivery Policy

Thanks for placing your order!  We’ll begin packaging your items right away!  But first, you’ll be contacted by our sales team to confirm the details of the order and answer any questions that you might have.  We’ll also provide you with info on when you can expect your order so there’s no guessing!

We strive for same day pickup and 2nd-day delivery on all local orders.  For orders that require a 3rd-party carrier (UPS, FedEx, etc.), we strive to have the product into their hands within 2 business days, at which point lead-times follow their standard service guidelines.

Our team will be available via email and phone to answer any questions you have about the status of your order or other details – thanks again for your business!

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  • Ordered products will be prepared for delivery/freight upon payment completion.
  • For orders of a small size and weight we use standard carriers, UPS, USPS, and FedEx
  • For orders of a size too great for standard carriers, LENCO relies on trusted 3rd party LTL/FTL freight carriers.
  • Customers with orders prepared for shipping will be notified with shipment details, including expected delivery date range. 
  • Our goal with every out of area shipment is carrier pickup within 2 business days of a completed payment.
  • Local delivery (WNY area) is available with 2nd day options for every municipality in which we deliver. 
  • Same day pickup available for all of our retail locations.
  • Pickup from our distribution warehouse(s) available by scheduled appointment only.