FAQs

1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

All web order customers will receive a phone call with shipping options and availability prior to processing the order. Simply add items to your cart and proceed to the Checkout page. We will call you to discuss shipping options prior to finalizing your payment.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

For re-orders, contact your account representative and provide your previous purchase order number and or job name.

All web order customers will receive a phone call with shipping options and availability prior to processing the order.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

All web order customers will receive a phone call with shipping options and availability prior to processing the order. Simply add items to your cart and proceed to the Checkout page. We will call you to discuss shipping options prior to finalizing your payment. We will ship your order shortly after we receive payment from you.

Please see our Terms & Conditions for complete details regarding our return policy.

Once an order has been placed, our team begins packing and processing. Local orders are provided same-day or 2nd-day delivery. For long-distance purchasers, we supply all requested items within two business days to our shipping carrier partners; the lead times to follow adhere to their standard service guidelines. Please contact our customer service team for any questions on the status of your shipping or other details.

LENCO is proud to deliver across the U.S. and some parts of Canada. Canadian customers may arrange for LENCO products to be shipped to them via personal arrangements or verified trusted shipping companies. Please call our customer service team to learn more. Any duty is applied at the border via a third party.

For long-distance customers, please contact our customer service team for your quote of freight. For local orders, the cost of freight will be calculated online at checkout.

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

You only have to pay sales tax if you are located in the same state as our warehouse.

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

We do not offer price matching against other retailers, yet we will always honor our own featured website pricing if there are any discrepancies in-store.

We offer financing, with approved credit, through Wells Fargo. Visit our website to begin the application process, or contact our customer service team for more information (800) 258-4585 .

ACH Direct Debit is an electronic payment method that allows you to pay directly from your bank account. It is a secure, convenient, and cost-effective way to make purchases without using a credit or debit card. ACH payments typically have lower processing fees compared to card payments, which helps us keep costs down. We can pass on those savings to you. Note for LENCO: Here is the cost breakdown, if you want to mention it to your customers: flat fee per ACH transaction, typically around 0.8% with a cap (e.g., $5) in the United States (source).

After checking out on our online store, we’ll send you an email that contains the invoice for the order shortly after. In that email, you’ll be prompted to pay the invoice. You will be prompted to enter your bank account information (routing and account numbers). You will then authorize our company to debit the purchase amount directly from your bank account.

Yes, ACH Direct Debit is a secure payment method regulated by the National Automated Clearing House Association (NACHA). Your bank account information is encrypted and protected.

It typically takes 4 business days for an ACH Direct Debit payment to settle into our account after you place your order. Your bank account will be debited during this time.

If you need to cancel or dispute an ACH payment, please contact us immediately at accounts@lencobuffalo.com. We will work with you and your bank to resolve any issues. Note for LENCO: Or you can explicitly mention the consequences detailed here (for refunds) and here (for disputes).

Yes, the ACH Direct Debit payment will appear on your bank statement with our company name
or a descriptor we provide.

To purchase a gift card for someone, click here. Gift Card can be used at any True Value Hardware Store or Lumber Yard Nationwide

To find the product(s) you’re looking for, you may (1) use the navigation menus at the top or on the left side of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top and left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

Yes! We offer many samples of our stocked siding, roofing, decking, tile, and cabinetry complimentary or for a fee. Please contact our customer service team for more information on samples available in-store or by shipping.

Products purchased within the last 30 days are eligible for return. The product must be in its original condition and/or in the original packaging. All special orders are final sales.

Should you choose to ship your return back, the customer assumes the costs of freight associated with the return. We will work with you to coordinate shipping arrangements if needed. Returned materials are subject to a 10% restocking fee. “As-Is”, “Final Sale”, and “No Returns” materials are not eligible for return under any circumstances.

To return in person, visit your LENCO location during business hours with the product(s) and your proof of purchase. We’ll unload them and guide you on the next steps. Any items accepted for return in this manner are subject to a minimum 10% restocking fee.

All decisions regarding eligibility for return and restocking fees are at the sole discretion of LENCO Supplies.

All refunds will be issued to you in the original form of payment, unless otherwise noted, within 30 days.

We guarantee all products sold at LENCO are as advertised and honor the manufacturer’s warranties.